Shipping Policy

Last updated: October 31, 2026

At Oviella, we are committed to delivering your orders safely, securely, and as promptly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

By placing an order with Oviella, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will generally begin processing on the next business day.

During promotional events, festive seasons, or periods of high order volume, processing may take longer than usual. We will make reasonable efforts to process and dispatch orders as quickly as possible.

Please ensure that all information provided during checkout, including your name, shipping address, phone number, and email address, is accurate and complete.

2. Shipping Locations

Oviella currently ships across India to locations serviced by our courier partners.

Delivery availability may depend on your pin code and the serviceability of the courier network. You can check whether your address is serviceable during checkout.

We reserve the right to cancel an order if delivery to the provided address is unavailable. If your order is cancelled for this reason, any payment received will be refunded in accordance with our applicable refund policy.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order size, weight, or applicable promotional offers.

Oviella may offer free shipping on selected products, eligible orders, or during special promotions. Any applicable free-shipping conditions will be communicated on our website or during checkout.

Unless otherwise stated, shipping charges are non-refundable once an order has been dispatched.

4. Estimated Delivery Timelines

Most orders are expected to be delivered within 3–10 business days after dispatch.

Actual delivery times may vary depending on:

  • Your delivery location and pin code

  • Courier availability and serviceability

  • Weather conditions and transportation disruptions

  • Public holidays and peak shopping periods

  • Other circumstances beyond our reasonable control

Delivery timelines are estimates and are not guaranteed. Oviella is not responsible for delays caused by courier partners or other external circumstances, but we will make reasonable efforts to assist you in tracking delayed shipments.

5. Order Dispatch and Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, or other available communication channels.

You may use the tracking information provided by the courier to follow your shipment's progress.

Please allow some time for tracking information to become active after dispatch. If you have not received tracking details within a reasonable period, contact us with your order number.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once the order has been shipped.

If an order is returned to us because of an incorrect address, incomplete address, or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts, depending on their policies and the delivery location.

Please ensure that someone is available to receive the package and that your phone number is reachable.

If delivery is unsuccessful and the package is returned to Oviella, we will contact you where possible to discuss the next steps. Reshipping may require additional charges.

8. Delayed, Lost, or Undelivered Orders

Although we work with reliable shipping partners, delays or delivery issues may occasionally occur.

If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking details.

We will coordinate with the courier partner, where possible, to investigate the shipment and provide an update.

Delivery delays caused by courier disruptions, severe weather, natural events, public holidays, or other circumstances beyond our control do not automatically qualify an order for cancellation or compensation.

9. Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives.

If your package is damaged, contains an incorrect product, or is missing an item, contact Oviella promptly and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and product, where applicable

We will review the information and determine the appropriate resolution in accordance with our return, refund, and replacement policies.

10. Shipping and Returns

Shipping arrangements for returned or exchanged products are governed by our applicable Return and Refund Policy.

Please review that policy before initiating a return or exchange. Return shipping charges, eligibility, and processing requirements may vary depending on the reason for the return and the applicable policy.

11. Contact Us

For questions or concerns regarding shipping, order processing, tracking, or delivery, please contact Oviella through the contact information provided on our website.

When contacting us, please include your order number so we can assist you more efficiently.