Cancellation Policy

Last updated: October 31, 2026

At Oviella, we understand that plans can change. This Cancellation Policy explains how customers can request order cancellations and how such requests are handled.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Cancellation Requests

Customers may request cancellation of an order before it has been dispatched.

To request a cancellation, please contact Oviella as soon as possible using the contact details provided on our website. Include your order number and the reason for cancellation, if applicable.

Cancellation requests are subject to order status. While we will make reasonable efforts to accommodate requests, cancellation cannot be guaranteed once an order has entered processing, packaging, or dispatch.

2. Orders That Have Not Been Dispatched

If your order has not been dispatched and the cancellation request is approved, the order will be cancelled.

For prepaid orders, the payment will be refunded to the original payment method, subject to the applicable refund processing timelines.

For cash-on-delivery orders, no payment refund is required if payment has not yet been collected.

3. Orders That Have Already Been Dispatched

Once an order has been dispatched, it generally cannot be cancelled through our cancellation process.

If you no longer wish to receive the order, please contact Oviella for guidance. Depending on the product and circumstances, you may be able to request a return in accordance with our Return and Refund Policy.

Refusing delivery or failing to accept a shipment may result in additional shipping or handling costs and may affect eligibility for future orders.

4. Cancellation by Oviella

Oviella reserves the right to cancel an order in circumstances including, but not limited to:

  • The product becoming unavailable after an order is placed

  • Errors in product pricing or listing information

  • Incomplete, inaccurate, or unverifiable order information

  • Suspected fraudulent or unauthorized transactions

  • Delivery being unavailable to the provided address

  • Technical errors or other unforeseen operational issues

If Oviella cancels a prepaid order, the amount paid for the cancelled order will be refunded to the original payment method, subject to applicable payment-provider processing timelines.

We will make reasonable efforts to notify the customer if an order is cancelled by Oviella.

5. Refunds for Cancelled Orders

Approved cancellations of prepaid orders are eligible for a refund.

Refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Any applicable refund timelines and procedures are governed by our Refund Policy.

6. Promotional Offers and Discounts

If an order placed using a promotional offer or discount is cancelled, the promotion may no longer be available for reuse.

Promotional codes, discounts, or limited-time offers are subject to their individual terms and conditions.

7. Changes to Orders

If you wish to change a product, quantity, or shipping address after placing an order, please contact Oviella as soon as possible.

We will try to accommodate requested changes before dispatch, but changes cannot be guaranteed once the order has entered processing or shipping.

If a change cannot be made, you may request cancellation, subject to the terms of this policy.

8. Contact Us

For cancellation requests or questions about this policy, please contact Oviella through the contact information provided on our website.

Please include your order number and relevant details so we can assist you efficiently.