Frequently Asked Questions

Oviella liquid lipsticks are designed to bring confidence and elegance to every look, with beautiful shades for different moods and occasions.

Explore our lipstick collection and use the Oviella Shade Finder to discover shades that suit your preferences, style and desired look.

Start with clean, dry lips. Apply an even layer and allow it to dry according to the instructions provided with your product.

Prepare your lips before application, apply an even layer and allow the formula to dry completely. Wear time can vary depending on eating, drinking and individual lip conditions.

Please refer to the product packaging and the relevant product listing for available ingredients, directions and other product information.

Browse our collection, select your preferred shade, add it to your cart and follow the checkout instructions to complete your purchase.

The payment methods currently available for your order will be displayed at checkout. Please check the options shown before completing your purchase.

Check your registered email address or phone for your order confirmation and related updates.

Contact us as soon as possible at oviellaindia@gmail.com. Changes or cancellations depend on the order's processing status and our applicable policies.

Estimated delivery timelines are displayed during checkout or in your order updates. Actual delivery times may vary depending on your location and courier operations.

Special delivery by Oviella owners may be available in eligible areas of Delhi and Delhi NCR. Available delivery options will be displayed at checkout where applicable.

Use the tracking information shared with your order. If you need assistance with your delivery, contact our support team.

Please contact us at oviellaindia@gmail.com with your order details and clear photographs of the package and product so we can review the issue.

Returns and exchanges are subject to Oviella's applicable return policy and the condition of the product. Please review the policy on our website before placing an order.

Please contact oviellaindia@gmail.com with your order number and photographs of the item received. Our team will review your concern in accordance with the applicable policy.

If a refund is approved, the applicable process and estimated timeline will be communicated to you. Processing time may depend on your payment provider.

Actual shades may appear slightly different depending on lighting, screen settings and individual lip colour. Please use product photographs as a guide.

Keep the product tightly closed and store it in a cool, dry place away from direct sunlight and excessive heat. Follow any additional storage instructions on the packaging.

Discontinue use if irritation occurs. If symptoms persist or are severe, seek advice from a qualified healthcare professional.