Shipping Information

At Oviella, every order is prepared with care because we believe elegance begins with the little details. We’re committed to delivering your favourite lip shades safely and as smoothly as possible.

1. Order Processing

Orders are processed within [1–2 business days] after confirmation. Once your order has been dispatched, you’ll receive a shipping confirmation with tracking details, where available.

2. Shipping & Delivery

We currently deliver across India.

* Estimated delivery: [3–7 business days] after dispatch, depending on your location.
* Metro cities: Delivery may be faster.
* Remote locations: Delivery may take additional time.

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

[Add your free-shipping policy here, if applicable.]

4. Order Tracking

Once your order is dispatched, tracking details will be shared through [SMS/email/WhatsApp], where available. You can use these details to follow your shipment.

5. Secure Packaging

Every Oviella order is carefully packed to help protect your products during transit. We want your lipsticks to reach you in the best possible condition.

6. Incorrect Address & Delivery Issues

Please ensure that your shipping address and contact details are accurate when placing your order. Oviella cannot guarantee successful delivery if incorrect or incomplete information is provided.

If your parcel is delayed, marked as delivered but not received, or returned to the sender, please contact our customer support team for assistance.

7. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect item, please contact us within [48 hours] of delivery at [your customer support email].

Please retain the original packaging and share clear photographs or an unboxing video, where available, to help us review the issue. Each case will be assessed in accordance with our applicable replacement and refund policy.

8. Need Help?

For shipping-related questions or assistance with your order, contact us at:

Email: [Your support email]
WhatsApp: [Your business WhatsApp number]

Thank you for choosing Oviella. We’re delighted to be a part of your beauty journey.

Oviella — Elegance in every Adaa.